Survive and thrive during difficult conversations – Part 2: Managing emotions

Up to
Online via Zoom

No materials needed

Who’s this for?

Managers, Everyone


We recommend you take Part 1 before signing up for this one, but it's optional.


Difficult conversations are often charged due to present emotions—either our own, someone else's, or both. With basic concepts of emotional intelligence, we can harness the information these emotions offer us and learn to manage their power. 

This is part 2 of Laura’s most requested workshop. In large and small groups we will be doing exercises together, exploring ways to manage our (and other people’s) emotions, and sharing our challenges and successes.  

Learning some emotional intelligence basics has the potential to not only help your career but also your health and personal relationships.  

During this workshop, we will:

  • Learn basic Emotional Intelligence concepts of self-awareness, empathy, triggers, and hijacking 
  • Explore how these concepts can help or hinder us during emotional conversations 
  • Explore delivery habits that help and hinder communication including observation vs. evaluation, and owning vs. projecting a message
  • Explore how changing thoughts can change an emotional reaction

You will walk away with:

  • Improved skills in identifying and managing emotions in difficult conversations
Laura Lewis-Barr


Laura Lewis-Barr

Laura Lewis-Barr is founder and president of Training 4 Breakthroughs. Using her extensive training in both the theatre and emotional intelligence, Laura helps managers and executives communicate their ideas with humor, vitality, and presence. She has many years of experience coaching and training groups online and is a beloved virtual instructor. 

Her recent publication, Improving Communication at Work – 52 Tips, Techniques, and Tools to Build Emotional Intelligence – A Card Deck for Workers, Managers, and Teams comes from her many years of coaching adults in emotional intelligence and the practical uses of positive psychology. She is also the author of Share Your Stories, Ace Your Interview, and Get the Job You Want!: Insights from emotional intelligence, the performing arts, and public speaking.

Laura has undergone an extensive amount of certifications:

  • DDI (Development Dimensions International)
  • Mind Gym
  • Achieve Global
  • 6-seconds Emotional Intelligence
  • TESI (Team Emotional/Social Intelligence assessment)

In addition to her degrees in Communication and Performance, she has continued to study depth psychology, facilitation, and process work. She has worked with managers from Chase Bank, Thomson Reuters, Dow Chemical, AOL, Toyota, and many other large and small companies.

Laura's well told stories can also be found in her nonfiction publications (on emotional intelligence) as well as in award-winning plays and short stop motion films.

Read more

They've worked with people at

Dow Chemical
Thomson Reuters


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2:00 PM (CT)



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